FAQ's
Got a question we haven't answered? Drop us a message here and we'll get back to you!
Product Query
Can I order a sample?
Yes! Samples can be ordered on the product page from the drop down menu. We offer A4 samples and Large samples (A3 length of a full width of the roll)
All samples are sent via Royal Mail 1st class post
Our sample charges cover the cost of production and postage.
What are your roll dimensions?
All roll dimensions can be found on the product page under ‘Product Details’.
How much wallpaper do I need?
We are working on a bespoke wallpaper quantity calculator to make placing your order with us even easier.
In the meantime, please feel free to email us with your dimensions and we will help you out. Alternatively, we would recommend consulting your decorator.
Will all of my order come from the same batch?
As our wallpapers are all printed to order we do not have batch numbers. All rolls in your order will be printed at the same time and we can guarantee there will be no discrepancy in colour or print as a result.
If you require additional rolls these will be from a different print run and while digital printing should remove any risk of differentiation in colour, we cannot guarantee there won’t be a slight variation.
If you are concerned you may not have enough wallpaper, we would recommend you order an additional roll. You can read our returns policy below.
How do you charge for your custom and bespoke services?
Our custom service is charged at a flat rate on top of the cost of your order which can be seen here. This generally covers colour changes and limited design alterations. All custom work is carried out at our discretion and we will inform you if the level of change required is in keeping with this offering. Please get in touch to see if your alteration qualifies for our custom service.
For more complex and time consuming alterations we are happy to discuss your requirements as a bespoke service. All bespoke services are quoted to reflect the work required.
How do I hang my new wallpaper?
We have a handy guide here which takes you through the preparation of the wall, pasting and hanging the paper and the relevant care guidelines for both our textured matt and luna mica substrates.
Order Query
Can I change or cancel my order?
Yes you can! But you will need to be quick about it.
We arrange our print runs at 5pm each day, if you wish to cancel or amend your order please get in touch with us by 4pm and we will do our best to accommodate your requirements. Please send us an email here.
I haven't received a confirmation email?
We're so sorry you haven't got your confirmation email. You can view all of your orders in your account. However, if you can’t find it there, don’t have an account with us or would prefer to receive the email, please get in touch with us here.
Delivery
What are your delivery charges?
We offer free delivery on all orders within the UK.
We also offer international shipping, the price of which is dependent on your order and destination. We are working on an automated system which will allow you to process these orders through our website, however for now please get in touch so we can calculate this for you.
We do not profit from any delivery charges, and only pass on the specific delivery cost.
What is your lead time?
As all our wallpapers are printed to order they will be delivered within 5-6 weeks of the date of order to a UK address. We aim to deliver your order in the minimum time frame, however, in the interest of transparency we provide a 6 week lead time as a maximum.
Any orders being shipped outside of the UK will be delivered within 6-7 weeks with the same measures as above.
Do you offer a Next Day Delivery service?
As all our wallpapers are printed to order we are unfortunately unable to offer a next day delivery service.
Returns
Can I exchange my order?
Unfortunately we cannot offer exchanges on any orders. However, you can return your unopened items as outlined below and place a new order.
Can I return my order?
We hope you love your wallpaper, however if you need to return your full order please get in touch. You can return your order within 14 days of receipt for a full refund. Your order must be unopened and in the condition it arrived.
I've ordered too much wallpaper - can I return my unused rolls?
We understand that you may end up with an unused roll or two and you are able to return these to us. The rolls must be unopened and in the condition in which they arrived.
Any returned rolls will be refunded at 75% of the price of purchase - this is our restocking charge.
What is a restocking charge?
As we are a small business we do not have the space to store excess stock of our wallpaper. We therefore charge a restocking fee of 25% on all partial returns to allow us to store the items in good condition for resale.
What do you do with returned wallpaper?
When we have a sufficient amount of returned wallpaper we sell it as returned stock for a reduced price of 75% of the original sale price. This means we are able to reduce our waste by selling any returned rolls rather than disposing of them. The reduced price reflects the refund to the original customer after our restocking charge.
These rolls cannot be returned to us. While the rolls will be in usable condition, we cannot guarantee the print run will match any previously purchased rolls and we cannot guarantee they will be sent in the original packaging.
Do you offer free returns?
We unfortunately do not offer free returns. While we do accept returns as detailed in this FAQ, the cost of return is the responsibility of the customer.
If your item is faulty, please do get in touch.
How will I be refunded?
We will notify you once we have received and inspected your return. If your return is approved you will be automatically refunded to your original payment method. We only refund to the original payment method.
Refunds will only be issued on receipt of the items. Please note, proof of postage does not equate to proof of receipt. We would recommend using a tracked return service, however, if your tracking shows as delivered but we have not received the items, then we cannot refund you and your dispute is with your courier.
How do I arrange a return?
If you wish to return an item, please contact us here and we will provide the returns information.